Store Operations & Customer Experience Lead

O'Reilly Automotive; Fayetteville (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions start

Medical, dental, and vision insurance

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts seeks a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This role may assume shift management in the absence of supervisors.

Bilingual candidates encouraged to apply; includes responsibilities such as supervising showroom service, handling orders and transfers, and ensuring accurate invoicing and security procedures.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom, including team execution on programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc...).
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store-to-store transfers, and DC add orders, and contact customers upon shipment arrivals as needed.
• Handle special orders and outside purchases efficiently and according to procedure.
• Process returns and exchanges; issue refunds and stage returned merchandise correctly.
• Invoice all merchandise, including core charges and warranties, before product leaves the store.
• Communicate Zipline messages and delegate Image Maker and merchandising tasks.
• Ensure adherence to posted work schedules and proper clock-in/out procedures.
• Perform all store opening/closing duties, day-end procedures, and secure money/deposits.
• All other duties as assigned.

Skills

Strong communication

Education

RSS Certification

ASE Certification

Job description

O'Reilly Auto Parts seeks a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This role may assume shift management in the absence of supervisors.

Bilingual candidates encouraged to apply; includes responsibilities such as supervising showroom service, handling orders and transfers, and ensuring accurate invoicing and security procedures.