Store Service Lead: Customer Experience & Operations

O'Reilly Automotive; Cuyahoga Falls (OH); On-site; USD 15,000 - 23,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

401k with employer contributions

Tuition assistance

Stock Purchase Plan

Paid Time Off

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Sales team in delivering exceptional customer service and store operations. The role may take on shift-management responsibilities when leadership is unavailable, and bilingual candidates are encouraged to apply.

The position emphasizes team leadership, customer interaction, and efficient handling of purchases, transfers, returns, and invoicing while maintaining store appearance and policy adherence.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Lead store team to provide excellent customer service.
• Supervise show room customer service levels and programs.
• Ensure telephone is answered per policy.
• Process buy online/ship to store, hub and store Transfers, and DC add orders.
• Handle external purchases and returns per procedure.
• Invoice merchandise including core charges and warranties before product leaves the store.
• Communicate Zipline messages and delegate merchandising tasks.
• Ensure staff adherence to schedules and proper clock-in/out.
• Perform opening/closing duties and day-end procedures.

Skills

Strong communication

RSS Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Sales team in delivering exceptional customer service and store operations. The role may take on shift-management responsibilities when leadership is unavailable, and bilingual candidates are encouraged to apply.

The position emphasizes team leadership, customer interaction, and efficient handling of purchases, transfers, returns, and invoicing while maintaining store appearance and policy adherence.