Store Lead & Customer Experience Specialist

O'Reilly Auto Parts; Rio Rancho (NM); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Health, dental, vision insurance

Paid time off

Tuition assistance

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager with sales, service, and store operations. You may take on shift leadership in the absence of management. Bilingual candidates are encouraged to apply.

Responsibilities include supervising customer service levels, managing shipments and transfers, handling returns, invoicing, and ensuring security and daily cash procedures. Prior retail experience with automotive parts is preferred.

Qualifications

• Strong communication skills required.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team in delivering excellent customer service to retail and professional customers.
• Supervise showroom customer service levels and programs execution.
• Answer phones according to policy.
• Process buy online/ship to store and store transfers promptly; notify customers on arrivals.
• Handle special orders and outside purchases efficiently per procedures.
• Process returns/exchanges, issue refunds accurately and stage returns appropriately.
• Ensure merchandise is invoiced before leaving store; communicate Zipline messages.
• Ensure staff follow posted schedule; clock in/out as required by policy.
• Perform store opening/closing duties and end-of-day cash procedures.
• All other duties as assigned.

Skills

Strong communication skills

RSS Certification

Education

RSS Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager with sales, service, and store operations. You may take on shift leadership in the absence of management. Bilingual candidates are encouraged to apply.

Responsibilities include supervising customer service levels, managing shipments and transfers, handling returns, invoicing, and ensuring security and daily cash procedures. Prior retail experience with automotive parts is preferred.