Store Operations & Customer Experience Lead

Designer Brands; Concord (NC); On-site; USD 17,000 - 23,000; Full time

Job summary

Designer Brands in Concord, NC seeks a Customer Experience Leader to support store management in driving sales and delivering an exceptional in-store experience. Partner with leadership on priorities, uphold store standards, and coach associates to embody company values.

You will participate in omni activities, inventory tasks, and daily operations, while maintaining a positive, customer-focused environment. Requires strong customer service and communication skills.

Qualifications

• Delivers excellent customer service with a positive attitude and professionalism.
• Communicates clearly with customers and team members.
• Collaborates with store leadership to meet KPIs and priorities.
• Supports flexible scheduling including nights, weekends, and holidays.

Responsibilities

• Model Customer Experience Leader behaviors to drive KPI achievement.
• Maintain store standards and daily open/close tasks.
• Assist management with omni activities and inventory-related duties.
• Provide feedback to leadership and coach associates.

Skills

Customer service

Communication

Team collaboration

Flexibility

In-store leadership

Cash handling

Education

High school diploma or equivalent

Job description

Designer Brands in Concord, NC seeks a Customer Experience Leader to support store management in driving sales and delivering an exceptional in-store experience. Partner with leadership on priorities, uphold store standards, and coach associates to embody company values.

You will participate in omni activities, inventory tasks, and daily operations, while maintaining a positive, customer-focused environment. Requires strong customer service and communication skills.