Store Operations & Customer Experience Lead

Five Below; Columbus (OH); On-site; USD 13,000 - 19,000; Part time

Job summary

Five Below in Columbus, OH is seeking a capable Retail Supervisor to lead crew members toward delivering WOW customer service and efficient store operations. You will train staff, oversee daily tasks, and ensure stock is managed to support fast, friendly checkouts.

The role emphasizes safe opening/closing, merchandising collaboration, and ongoing staff development to boost sales while keeping expenses in check. This is an hourly position starting at $11.50.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the best customer service experience.
• Oversee daily activities of store associates and ensure performance.
• Assist with receiving, unpacking, and organizing new stock for quick placement on sales floor.
• Act as Manager on Duty, taking responsibility for store operations and staff management.
• Open or close the store, secure cash, lock doors, set alarms, and ensure readiness for daily operation.
• Support onboarding and ongoing training of associates on policies and product knowledge.
• Drive store sales and control expenses by improving merchandising and customer service.
• Partner with store leadership on merchandising procedures and World Recovery.
• Perform store maintenance tasks.

Skills

Leadership

Communication

Multi-tasking

Creativity

Staying calm under pressure

Team management

Customer service

Education

High school diploma or equivalent

College experience preferred

Job description

Five Below in Columbus, OH is seeking a capable Retail Supervisor to lead crew members toward delivering WOW customer service and efficient store operations. You will train staff, oversee daily tasks, and ensure stock is managed to support fast, friendly checkouts.

The role emphasizes safe opening/closing, merchandising collaboration, and ongoing staff development to boost sales while keeping expenses in check. This is an hourly position starting at $11.50.