Store Lead: Customer-Centric Merch & Operations

designerbrands; Minnesota; On-site; USD 19,000 - 30,000; Full time

Job summary

Designer Brands is seeking a Store Leader to support management with exceptional customer service, inventory accuracy, and in-store execution. You will help drive sales through organized merchandising, omni-channel tasks, and adherence to asset protection standards.

You will train and develop associates, monitor KPI progress, and coordinate with the Store Manager to ensure policy compliance and daily operational excellence.

Qualifications

• Minimum 2 years management experience.
• Minimum high school graduate or equivalent.
• Some college preferred.

Responsibilities

• Elevate in-store experience by modeling CEL behaviors and coaching staff to meet KPI.
• Maintain store standards and complete daily open/close, cleaning, and maintenance tasks.
• Coordinate action plans to ensure daily/weekly/monthly tasks are completed.
• Increase sales by using inventory reports to optimize displays and presentations.
• Ensure audits, donations, transfers, mismates, damages are executed and documented.
• Work with Store Manager to ensure policy compliance.

Skills

Customer service

Collaborative relationships

Verbal & written comms

Fast-paced work pace

Flexible schedule

Tech proficiency (POS)

Stamina standing/walking

Lifting up to 50 lbs

Mobility: stoop/kneel/crouch

Education

High school diploma or equivalent

Some college preferred

Job description

Designer Brands is seeking a Store Leader to support management with exceptional customer service, inventory accuracy, and in-store execution. You will help drive sales through organized merchandising, omni-channel tasks, and adherence to asset protection standards.

You will train and develop associates, monitor KPI progress, and coordinate with the Store Manager to ensure policy compliance and daily operational excellence.