Store Operations & Customer Experience Lead

Five Below; Bowie (MD); On-site; USD 20,000 - 29,000; Part time

Job summary

Five Below in Bowie, MD is seeking a store leadership team member to energize the sales floor and deliver WOW customer service. You will oversee daily front-end operations, supervise crew, and ensure a fast, friendly checkout.

You will partner with the store manager to recruit, train, coach, and supervise associates, manage merchandising standards, and keep the store clean and guest-ready. Requirements include a High School diploma, 2+ years of management experience, excellent communication,

Qualifications

• High School Diploma or equivalent required
• Minimum 2 years of management experience required
• Excellent verbal and written communication skills
• Ability to multi-task and stay composed under pressure

Responsibilities

• Oversee front-end operations and ensure a fast, friendly checkout experience
• Lead and train crew to meet brand standards and customer service goals
• Open/close procedures and maintain store cleanliness and readiness for guests
• Recruit, coach and supervise all crew members in partnership with the Store Manager
• Collaborate with merchandising to meet brand standards and drive sales

Skills

Verbal communication

Written communication

Multi-tasking

Creative thinking

Composure under pressure

Education

High School Diploma or equivalent

Job description

Five Below in Bowie, MD is seeking a store leadership team member to energize the sales floor and deliver WOW customer service. You will oversee daily front-end operations, supervise crew, and ensure a fast, friendly checkout.

You will partner with the store manager to recruit, train, coach, and supervise associates, manage merchandising standards, and keep the store clean and guest-ready. Requirements include a High School diploma, 2+ years of management experience, excellent communication,