Customer Experience Lead — Front‑End & WOW Service

Five Below, Inc.; Baltimore (MD); On-site; USD 23,419 - 28,929; Full time

Job summary

Five Below, Inc. in Baltimore, MD is seeking a Customer Experience Manager to lead store operations, coach crew, and ensure a fast, friendly checkout experience. You will open and close the store, manage front-end merchandising, and keep the environment welcoming for guests.

The role requires at least 2 years of management experience, strong communication, and the ability to multitask in a fast-paced setting while maintaining cleanliness and readiness for customers.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.

Responsibilities

• Lead store to achieve and maintain customer service score goals.
• Train, coach, and develop all crew members.
• Oversee front end operations and merchandising to brand standards.
• Ensure front-end equipment is functioning and staff trained.
• Perform opening/closing duties and maintain store cleanliness.
• Partner with store manager on recruiting and supervising crew.
• Review corporate communications and respond appropriately.
• Collaborate with leadership on merchandising procedures and recovery.
• Maintain stock room and store facilities, including general maintenance.

Skills

Customer service

Leadership

Communication

Education

High School diploma or equivalent

College experience preferred

Tools

Cash register operations

Job description

Five Below, Inc. in Baltimore, MD is seeking a Customer Experience Manager to lead store operations, coach crew, and ensure a fast, friendly checkout experience. You will open and close the store, manage front-end merchandising, and keep the environment welcoming for guests.

The role requires at least 2 years of management experience, strong communication, and the ability to multitask in a fast-paced setting while maintaining cleanliness and readiness for customers.