Store Operations & Customer Experience Lead

Five Below; Billerica (MA); On-site; USD 18,000 - 26,000; Full time

Job summary

Five Below in Billerica, MA is seeking a Store Manager-like role to oversee daily store operations and lead a team of associates. You will train crew, ensure exceptional customer service, and act as Manager on Duty when needed to safeguard cash, security, and daily procedures.

The role emphasizes merchandising, scheduling flexibility, and strong communication. Starting pay is $16.00 per hour with room for growth based on performance.

Qualifications

• Excellent verbal and written communication skills.
• Ability to multi-task and work in a fast-paced environment.
• Flexible schedule including day, evening, weekends and possibly overnight shifts.
• Experience in customer service and store operations preferred.

Responsibilities

• Ensures all crew members provide WOW customer service at checkout and on floor.
• Acts as Manager on Duty, overseeing store operations and staff.
• Opens and closes the store, secures cash, and maintains alarms.
• Trains associates on policies, product knowledge, and procedures.
• Drives sales and controls expenses through merchandising and service.

Skills

Customer service

Communication

Multi-tasking

Flexibility

Team leadership

Education

High School Diploma or Equivalent

Job description

Five Below in Billerica, MA is seeking a Store Manager-like role to oversee daily store operations and lead a team of associates. You will train crew, ensure exceptional customer service, and act as Manager on Duty when needed to safeguard cash, security, and daily procedures.

The role emphasizes merchandising, scheduling flexibility, and strong communication. Starting pay is $16.00 per hour with room for growth based on performance.