Store Operations & Customer Experience Associate

CarMax Business Services; Tucson (AZ); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Paid sick time

Paid vacation

Holiday pay

Job summary

CarMax Business Services in Tucson is seeking a Business Operations Associate to support store operations, ensuring accurate processing of sales, auctions, and appraisals while delivering outstanding customer service.

You will audit paperwork, manage cash transactions, handle DMV documentation, and balance workloads across departments. Training and mentoring are part of the role, with a focus on confidentiality, integrity, and teamwork to keep operations running smoothly.

Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems.
• Effective verbal and written communication skills for customer and team interactions.
• Ability to lift up to 20 lbs and stand for extended periods.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Responsibilities

• Deliver outstanding customer service by greeting customers and guiding them through paperwork.
• Process and audit paperwork for retail and wholesale sales, including deal jackets and DMV documents.
• Manage auction and appraisal transactions with accurate titles and funding documentation.
• Handle cash management tasks, including deposits and security protocols.
• Support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as data entry and filing while maintaining accuracy.

Skills

Data interpretation

Organizational skills

Multitasking

MS Office

Communication

Lifting 20 lbs

Flexible schedule

Tools

Microsoft Office

Job description

CarMax Business Services in Tucson is seeking a Business Operations Associate to support store operations, ensuring accurate processing of sales, auctions, and appraisals while delivering outstanding customer service.

You will audit paperwork, manage cash transactions, handle DMV documentation, and balance workloads across departments. Training and mentoring are part of the role, with a focus on confidentiality, integrity, and teamwork to keep operations running smoothly.