Operations & Customer Experience Specialist

CarMax Business Services; Independence (MO); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Paid sick time

Paid vacation time

Holiday time

Job summary

CarMax is hiring a Business Operations Associate in Independence, MO to support store operations by processing sales, auctions, and appraisals with a strong focus on accuracy and customer service.

You will handle paperwork, financial transactions, and cross-department support while maintaining compliance with EH&S standards and CarMax policies. This role emphasizes teamwork, attention to detail, and reliable communication.

Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication skills for customer and team interactions.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Customer service

Attention to detail

Data entry

Communication

Cash handling

Tools

Microsoft Office

Job description

CarMax is hiring a Business Operations Associate in Independence, MO to support store operations by processing sales, auctions, and appraisals with a strong focus on accuracy and customer service.

You will handle paperwork, financial transactions, and cross-department support while maintaining compliance with EH&S standards and CarMax policies. This role emphasizes teamwork, attention to detail, and reliable communication.