Store Operations Coach & Team Leader

DICK'S Sporting Goods, Inc.; Hamilton (OH); On-site; USD 45,000 - 59,000; Full time

Job summary

DICK'S Sporting Goods, Inc. is hiring a Team Captain of On Field Operations to lead the sales floor with strong merchandising, pricing, and athlete-first service.

You will coach teammates, manage priorities, and deliver a consistent, exceptional shopping experience while upholding store standards and safety. This leadership role emphasizes accountability and teamwork to drive performance and guest satisfaction.

Qualifications

• High School Diploma or Equivalent
• 1-3 years of experience
• Previous retail/customer-facing experience required.
• Previous people leadership experience preferred

Responsibilities

• Lead execution across the sales floor with strong merchandising, pricing, and athlete experience in all customer-facing areas.
• As a Team Captain of On Field Operations, you will coach teammates, manage priorities, and deliver a consistent, athlete-first shopping experience.
• Daily/weekly, communicate goals and plans to direct reports and assign workload based on skill levels to maximize efficiencies while meeting payroll and financial goals.
• Build and lead a strong team including sourcing, interviewing, onboarding, and retaining direct reports; provide coaching and performance feedback.
• Adhere to policies related to safety, loss prevention and standard operating procedures, and hold teammates accountable.

Skills

Customer service experience

People leadership experience

Education

High School Diploma or Equivalent

Job description

DICK'S Sporting Goods, Inc. is hiring a Team Captain of On Field Operations to lead the sales floor with strong merchandising, pricing, and athlete-first service.

You will coach teammates, manage priorities, and deliver a consistent, exceptional shopping experience while upholding store standards and safety. This leadership role emphasizes accountability and teamwork to drive performance and guest satisfaction.