Store & Online Orders Supervisor — Customer Experience

Whole Foods Market IP. L.P.; Simi Valley (CA); On-site; USD 26,000 - 41,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Job summary

Whole Foods Market is seeking a Supervisor to support the Customer Service & E-Commerce programs at our store in California. You will lead daily operations, manage capacity and labor utilization, and ensure adherence to pick and E-Commerce processes.

The role emphasizes safety, quality, productivity, and program execution while promoting our core values. You will coach Team Members, monitor performance against KPIs, and collaborate with store leadership and partners to deliver an outstanding

Qualifications

• 12+ months retail experience.
• Experience in supervising or leading a team is preferred.
• Able to balance in-store service with online order processing.

Responsibilities

• Delivers outstanding customer experience; holds Team Members accountable for service quality.
• Establishes clear expectations for balancing in-store service and online order completion.
• Monitors customer flow and assigns service tasks to balance needs of all customers.
• Seeks awareness of competitors and industry trends.
• Ensures effective response to customer questions and concerns.
• Develops and motivates Team Members to sustain high performance.

Skills

Task management

Root-cause analysis

People skills

Coaching others

Microsoft Office

Tools

Microsoft Office

Job description

Whole Foods Market is seeking a Supervisor to support the Customer Service & E-Commerce programs at our store in California. You will lead daily operations, manage capacity and labor utilization, and ensure adherence to pick and E-Commerce processes.

The role emphasizes safety, quality, productivity, and program execution while promoting our core values. You will coach Team Members, monitor performance against KPIs, and collaborate with store leadership and partners to deliver an outstanding