Customer Experience Supervisor - In-Store & Online Orders

Whole Foods Market; Sudbury (MA); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Store discount

Paid time off

Health & wellness programs

Job summary

Whole Foods Market Supervisor role supports Customer Service & E-Commerce programs, leading checkout experience and grocery delivery & pickup at the assigned store. You will monitor KPIs, manage capacity and labor, ensure safety, and drive program execution to deliver top-notch service.

You will develop Team Members, promote WFM values, and collaborate with 1P/3P partners such as Amazon delivery drivers to sustain a high performing team and excellent customer experience.

Qualifications

• 12+ months retail experience.

Responsibilities

• Delivers outstanding customer experience; holds all Team Members accountable for delivering outstanding customer service.
• Establishes clear expectations for balancing in-store customer service and completing online orders.
• Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
• Seeks awareness of relevant competitors and industry trends.
• Ensures an effective and efficient response to customer questions, requests, and/or concerns.
• Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
• Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
• Maintains Team Member safety and security standards.
• Ensures compliance with relevant regulatory rules and standards.
• Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
• Maintains cleanliness of workspaces including staging area and coolers.
• Maintains security of equipment, e.g., MSRs, phones, currency counters.
• Proactively identifies process improvement opportunities.
• Consistently communicates and models WFM core values, leadership principles, and supports goals.

Skills

Task management

Root cause analysis

Interpersonal skills

Coaching

Microsoft Office

Tools

Microsoft Office

Email

Job description

Whole Foods Market Supervisor role supports Customer Service & E-Commerce programs, leading checkout experience and grocery delivery & pickup at the assigned store. You will monitor KPIs, manage capacity and labor, ensure safety, and drive program execution to deliver top-notch service.

You will develop Team Members, promote WFM values, and collaborate with 1P/3P partners such as Amazon delivery drivers to sustain a high performing team and excellent customer experience.