Store Manager: Retail Leadership & Impact

The Salvation Army USA Western Territory; Pleasant Hill (CA); On-site; USD 38,272 - 44,011; Full time

Job summary

The Salvation Army USA Western Territory in Pleasant Hill, CA is seeking a Store Supervisor to lead daily store operations, drive sales, and manage expenses to meet budgeted goals. You will oversee staffing and customer service in a high-volume thrift environment.

Qualifications include a high school diploma or equivalent (some college preferred), 3+ years of retail supervisory experience, MS Office proficiency, a valid driver’s license, and the ability to pass a background check.

Qualifications

• Minimum High School Diploma or equivalent (some college preferred).
• Basic understanding of office applications, including MS Office (Word, Excel, Outlook).
• Minimum of 3 years of supervisor/management experience in a retail environment (thrift experience preferred).
• Valid Driver's license, successfully pass a MVR check (required), proof of insurance and access to a motor vehicle.
• Must pass background check, which will include Criminal History and Sex Offender Registry.
• Ability to communicate effectively with management, store employees, customers, and donors.

Responsibilities

• Plans and directs the day-to-day operations of assigned store locations.
• Develops strategies to improve customer service, drive store sales, and increase profitability as projected by budget and goals set by Command Retail Directors and Command Administration.
• Ensures Customer/Donor needs are met by maintaining good Customer/Donor/Community relations; complaints are resolved, and service is quick and efficient.
• Schedule Store Employees to ensure appropriate coverage in-store and donation center. Coordinate daily morning and shift change team meetings.
• Supervise employees in the performance of duties to ensure compliance with published directives and guidelines.
• Responsible for interviewing and processing for hiring new store employees.
• Provide training for new personnel on store policies and procedures by The Salvation Army.
• Responsible for issuing disciplinary warnings, conference reports, employee evaluations, and goals as needed in coordination with the HR Generalist/Coordinator and District Sales Manager.

Skills

Leadership

Communication

Customer service

Education

High School Diploma or equivalent

Some college preferred

Tools

MS Office

Job description

The Salvation Army USA Western Territory in Pleasant Hill, CA is seeking a Store Supervisor to lead daily store operations, drive sales, and manage expenses to meet budgeted goals. You will oversee staffing and customer service in a high-volume thrift environment.

Qualifications include a high school diploma or equivalent (some college preferred), 3+ years of retail supervisory experience, MS Office proficiency, a valid driver’s license, and the ability to pass a background check.