Store Manager - Lead Team, Elevate Customer Experience

Luxottica; Mission Viejo (CA); On-site; USD 78,174 - 135,317; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Job summary

LensCrafters in Mission Viejo, part of EssilorLuxottica, seeks a Store Manager to lead daily operations, drive KPIs, and deliver exceptional customer experiences. You will coach and train staff, align operations with the Brand Story, and collaborate with eye-care professionals to optimize patient care.

The role requires 4+ years of management experience, strong communication, and a deep knowledge of merchandise.

Qualifications

• High School graduate or equivalent.
• 4+ years of management or supervisory experience.
• Knowledge of operations, processes and business implications.
• Strong influencing and negotiating skills.
• Team-building and management abilities.
• Knowledge of optical theory and merchandise.
• Strong communication and listening skills.
• Basic math skills including addition, subtraction, multiplication, and division.
• Sales skills.
• Familiarity with cash register, computers and calculators.
• Ability to manage time under deadlines.

Responsibilities

• Lead the LensCrafters team to provide unsurpassed customer service.
• Provide training and coaching using company programs.
• Analyze reports and create action plans to improve store KPIs (e.g., NPS, sales to plan).
• Attract and hire engaged team to ensure right people in the right roles.
• Partner with the Doctor of Optometry to elevate customer experience and KPIs.
• Maintain store operations, inventory, and visuals per guidelines.
• Ensure safety programs are implemented and maintained.

Skills

Strong communicator

Team building

Management experience

Sales skills

Influencing & negotiating

Time management

Cash register knowledge

Education

High School diploma or equivalent

College degree or equivalent

Tools

POS system

LC Dashboard

Job description

LensCrafters in Mission Viejo, part of EssilorLuxottica, seeks a Store Manager to lead daily operations, drive KPIs, and deliver exceptional customer experiences. You will coach and train staff, align operations with the Brand Story, and collaborate with eye-care professionals to optimize patient care.

The role requires 4+ years of management experience, strong communication, and a deep knowledge of merchandise.