Store Leader - Elevate Customer Experience & KPIs

EssilorLuxottica; Clearwater (FL); On-site; USD 55,000 - 70,000; Full time

Job summary

LensCrafters is seeking a Store Manager to lead the LensCrafters store by integrating the Brand Story and delivering a flawless customer experience while driving key KPIs.

The role requires 4+ years of management experience, strong people skills, and knowledge of optical merchandise. You will train staff, partner with the Doctor of Optometry, manage operations and safety programs, and strive for outstanding customer and patient care.

Qualifications

• High School graduate or equivalent.
• 4+ years management/supervisory experience.
• Comprehensive knowledge from operations, processes and business implications.
• Strong influencing and negotiating skills.
• Team building and management skills.
• Knowledge of current optical theory and merchandise.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service.
• Provide training and coaching to the team leveraging Company provided programs.
• Analyzes reporting to create and implement action plans to improve store KPIs, including: NPS - Net Promoter Score; % Sales to Plan; Customer Count; Complete Pair; Labor; Training Saturation; Exam Growth; and others.
• Attracts and hirers highly engaged team to esure the store has the right people in the right place at the right time
• Partners with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs
• Takes pride in the store and guides team to execute all operational, inventory, and visual tasks to guidelines flawlessly to ensure the best customer and patient experience
• Ensures all Company approved safety programs are implemented and maintained consistently per standards in order to maintain a safe and FUN working environment

Skills

Influencing skills

Negotiation skills

Team building

Management experience

Communication skills

Math basics

Education

High School diploma or equivalent

College degree or equivalent

Job description

LensCrafters is seeking a Store Manager to lead the LensCrafters store by integrating the Brand Story and delivering a flawless customer experience while driving key KPIs.

The role requires 4+ years of management experience, strong people skills, and knowledge of optical merchandise. You will train staff, partner with the Doctor of Optometry, manage operations and safety programs, and strive for outstanding customer and patient care.