Visionary Store Manager: Customer Experience Leader

LensCrafters; Mission Viejo (CA); On-site; USD 89,370 - 155,321; Full time

Job summary

LensCrafters is seeking a Store Manager for a full‑time role in our Mission Viejo location. The position focuses on leading the team to deliver an exceptional customer experience, implementing the Brand Story, and achieving key performance indicators across NPS, sales, and store profitability.

The role includes staff recruitment, scheduling, payroll & inventory duties, and close collaboration with optometry partnerships.

Qualifications

• High School diploma or equivalent.
• State licensure and/or ABO Certification (if applicable).
• 4+ years of management/supervisory experience.
• Knowledge of store operations, processes and business implications.
• Strong influencing and negotiating skills.
• Team building and management skills.
• Knowledge of optical theory and merchandise.
• Strong communication and listening skills.
• Solid basic math skills (add, subtract, multiply, divide).
• Sales skills and customer focus.
• Familiarity with cash registers, computers, and calculators.
• Ability to manage time under deadlines.

Responsibilities

• Conveys commitment to unsurpassed Customer Service through staff execution of Sales and Service Process.
• Demonstrates Diamond Service Principles and Service Vision with customers.
• Provides on‑the‑job training and guidance to team members.
• Analyzes store financial data and recommends profitability improvements.
• Forecasts staffing needs using labor scheduling model.
• Performs payroll, inventory management, and administrative duties.

Skills

Leadership

Customer service

Training

Financial analysis

Scheduling

Education

High School diploma

College degree

Job description

LensCrafters is seeking a Store Manager for a full‑time role in our Mission Viejo location. The position focuses on leading the team to deliver an exceptional customer experience, implementing the Brand Story, and achieving key performance indicators across NPS, sales, and store profitability.

The role includes staff recruitment, scheduling, payroll & inventory duties, and close collaboration with optometry partnerships.