Store Manager — Elevate Customer Experience & KPIs

LensCrafters; Houston (TX); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

LensCrafters, a global leader in optical care, is seeking a Store Manager for in-store leadership and performance delivery. You will drive the customer experience by blending brand storytelling with flawless service execution, leading a team to achieve KPIs.

The role requires strong leadership, extensive retail management experience, and the ability to coach staff, optimize operations, and collaborate with optometry professionals to maximize customer satisfaction.

Qualifications

• 4+ years of management or supervisory experience.
• Strong influencing and negotiating skills.
• Knowledge of operations, processes and business implications.
• Strong math and cash handling skills in a retail setting.

Responsibilities

• Lead and develop LensCrafters store team to deliver exceptional customer service.
• Analyze store data and KPIs to implement action plans to improve performance.
• Collaborate with the Doctor of Optometry to enhance patient experience and drive store results.
• Ensure store operations, inventory, and visuals meet company standards and safety requirements.

Skills

Leadership

Customer service

Communication

Sales

Time management

Negotiation

Cash handling

Education

High School diploma or equivalent

College degree or equivalent

Tools

LC Dashboard

Job description

LensCrafters, a global leader in optical care, is seeking a Store Manager for in-store leadership and performance delivery. You will drive the customer experience by blending brand storytelling with flawless service execution, leading a team to achieve KPIs.

The role requires strong leadership, extensive retail management experience, and the ability to coach staff, optimize operations, and collaborate with optometry professionals to maximize customer satisfaction.