Store Manager — Lead Service & Team Performance

Belron; West Springfield (MA); Vor Ort; USD 52.000 - 78.000; Vollzeit

Benefits dieser Stelle

Competitive weekly pay and bonus

401(k) with company match

Medical coverage plans

Paid time off

Tuition reimbursement up to 5250

Paid training and tools

Zusammenfassung

Safelite is seeking a Store Manager to lead daily retail operations in our MA location. You will drive performance, supervise staff, manage inventory, and ensure exceptional customer experiences across service and repair activities.

The role demands strong leadership, decisive coaching, and strict adherence to safety and cash controls, with a focus on achieving KPIs and maintaining high service standards. Competitive pay, bonus potential, and a robust benefits package accompany this opportunity.

Qualifikationen

• High School Diploma/GED/Equivalent OR 5-7 years leadership/supervisory experience.
• Valid state-issued driver’s license required.
• 3+ years of leadership experience with an innovative approach toward incenting performance.
• 3-5 years of experience in retail or service center environments; automotive experience preferred.
• Proficiency with Microsoft Office Suite, web applications, and general office equipment.
• Excellent communication skills with the ability to influence, persuade, engage and have crucial conversations with a mobile workforce.
• Comfort working outside in a variety of weather conditions.
• Present a professional appearance and wear personal protective equipment.
• Physical requirements: lifting and carrying up to 35 lbs. for short periods, working at elevated heights, remaining on your feet for extended periods.

Aufgaben

• Oversee the daily operations of the store, including: open and closing procedures, work order management, performing the CICO (Check-In, Check-Out) procedures, providing high levels of customer service, staffing and scheduling and/or making necessary modifications, inventory management and proper cash handling.
• Drive team performance to ensure KPI’s and company goals are met or exceeded, including Net Promoter Score, Time to Serve, job completion, customer conversion and quality metrics, and compliance with regulations.
• Ensure every technician is SafeTech certified and through training and coaching that all technicians are performing quality installs or repairs on every job.
• Provide guidance and positive reinforcement surrounding vehicle and equipment maintenance and recordkeeping – collaborate with marketing to ensure materials are displayed.
• Provide world class customer service by responding quickly to client complaints/warranty issues.
• All other duties as assigned.

Kenntnisse

Leadership

Coaching

Cash handling

Inventory management

Loss prevention

Safety

Staff scheduling

Microsoft Office

Tools

Microsoft Office

Jobbeschreibung

Safelite is seeking a Store Manager to lead daily retail operations in our MA location. You will drive performance, supervise staff, manage inventory, and ensure exceptional customer experiences across service and repair activities.

The role demands strong leadership, decisive coaching, and strict adherence to safety and cash controls, with a focus on achieving KPIs and maintaining high service standards. Competitive pay, bonus potential, and a robust benefits package accompany this opportunity.