Store Manager: Customer-First Retail Leader

Safelite Fulfilment; Pearland (TX); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Weekly pay and bonuses

401(k) with company match

Medical coverage plans

Paid time off & holidays

Tuition reimbursement up to $5,250 per

Paid training and tools provided

Job summary

Safelite Fulfilment is seeking a Store Manager to lead daily retail operations, drive performance, and ensure top-tier customer service. You will supervise staff, manage scheduling, and oversee cash handling and inventory while promoting a safe, compliant environment.

Your role includes coaching teams, ensuring SafeTech certification, maintaining quality installations, and coordinating with marketing on materials display. A strong leader with retail or service center experience will thrive here.

Qualifications

• High School Diploma/GED or 5-7 years leadership/supervisory experience.
• Valid state-issued driver’s license.
• 3+ years of leadership experience.
• 3-5 years in retail or service center environments; automotive exp. preferred.
• Proficiency with Microsoft Office Suite.
• Excellent communication skills for a mobile workforce.
• Comfort working outside in various weather conditions.
• Professional appearance and PPE.
• Physical: lift up to 35 lbs. and stand for long periods.

Responsibilities

• Oversee daily store operations: opening/closing, work orders, CICO procedures, customer service, staffing and scheduling, inventory and cash handling.
• Drive team performance to meet KPI targets and company goals, including Net Promoter Score, Time to Serve, and quality metrics.
• Ensure technicians are SafeTech certified and continuously trained for quality installs/repairs.
• Provide guidance on vehicle/equipment maintenance and recordkeeping; collaborate with marketing for materials.
• Respond promptly to customer complaints and warranty issues.
• Perform all other duties as assigned.

Skills

Leadership experience

Customer service

Communication skills

Scheduling

Team motivation

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Safelite Fulfilment is seeking a Store Manager to lead daily retail operations, drive performance, and ensure top-tier customer service. You will supervise staff, manage scheduling, and oversee cash handling and inventory while promoting a safe, compliant environment.

Your role includes coaching teams, ensuring SafeTech certification, maintaining quality installations, and coordinating with marketing on materials display. A strong leader with retail or service center experience will thrive here.