Store Manager: Lead Sales, Teams & Experience

storesalesassociate; Springfield (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health and dental insurance

Paid vacation

401(k) plan

Paid training

Career growth opportunities

Job summary

Citi Trends is seeking a Store Manager in Springfield, MA to lead daily store operations, drive sales, and ensure a positive customer experience. You will oversee performance, coaching, and development of a high-performing team while enforcing company policies and loss prevention standards.

The role requires strong leadership, communication, and the ability to manage staffing, payroll, and inventory controls in a fast-paced retail environment.

Qualifications

• High school diploma or equivalent is required.
• 3–5 years of experience as a Store Manager or equivalent retail leadership role.
• 5–7 years of overall retail experience preferred.
• Strong communication, organizational, and people leadership skills.
• Ability to work a flexible schedule, including nights and weekends.
• Ability to perform basic math calculations, including percentages.

Responsibilities

• Lead daily store operations to meet sales goals, profit objectives, and customer experience standards.
• Recruit, interview, hire, onboard, coach, and retain a high-performing store team.
• Provide ongoing coaching and performance management to develop store associates.
• Ensure customers receive excellent service in a safe, organized environment and reinforce policy adherence.

Skills

Store leadership

People leadership

Communication

Organizational skills

Education

High school diploma or equivalent

Job description

Citi Trends is seeking a Store Manager in Springfield, MA to lead daily store operations, drive sales, and ensure a positive customer experience. You will oversee performance, coaching, and development of a high-performing team while enforcing company policies and loss prevention standards.

The role requires strong leadership, communication, and the ability to manage staffing, payroll, and inventory controls in a fast-paced retail environment.