Store Manager: Lead Sales, People & Customer Experience

Citi Trends; West Springfield (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Paid vacation

401(k) plan

Paid training

Job summary

Citi Trends is seeking a Store Manager in West Springfield, MA to lead daily store operations, drive sales and profitability, and build a high-performing team while ensuring a positive customer experience.

This role is ideal for experienced retail leaders who thrive in fast-paced environments, lead with accountability, and take ownership of results. Citi Trends offers competitive pay and a comprehensive benefits package.

Qualifications

• High school diploma or equivalent.
• 3–5 years of experience as a Store Manager or equivalent retail leadership role.
• 5–7 years of overall retail experience preferred.
• Strong communication, organizational, and people leadership skills.
• Ability to work a flexible schedule, including nights and weekends.
• Ability to perform basic math calculations, including percentages.

Responsibilities

• Lead daily store operations to ensure sales goals, profit objectives, and customer experience standards are consistently achieved.
• Monitor sales performance and take action to drive results and address opportunities.
• Maintain financial controls, including payroll management, shrink control, and operating expenses.
• Ensure proper inventory controls, inventory transactions, and compliance with shrink prevention standards.
• Uphold all Citi Trends operational policies, procedures, and standards.
• Recruit, interview, hire, onboard, coach, and when necessary, counsel or terminate associates in accordance with company policies and legal guidelines.
• Direct and supervise associates engaged in sales, inventory, cash handling, and customer service.
• Build and maintain appropriate staffing levels to support store operations and performance.
• Provide ongoing coaching, feedback, and performance management to develop store associates.
• Ensure customers consistently receive excellent service in a safe, organized, and welcoming environment.
• Reinforce adherence to company policies, procedures, and loss prevention standards.
• Ensure consistent execution of merchandising, operational, and visual standards.
• Address customer concerns professionally and promptly.

Skills

Store leadership

Communication

People management

Organizational skills

Flexibility

Education

High school diploma or equivalent

Job description

Citi Trends is seeking a Store Manager in West Springfield, MA to lead daily store operations, drive sales and profitability, and build a high-performing team while ensuring a positive customer experience.

This role is ideal for experienced retail leaders who thrive in fast-paced environments, lead with accountability, and take ownership of results. Citi Trends offers competitive pay and a comprehensive benefits package.