Store Manager — Lead Sales, Teams & Operations

cititrendsstoremgmt; Brockton (MA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Paid vacation

401(k) plan

Paid training

Career growth opportunities

Job summary

Citi Trends is seeking an experienced Store Manager to lead all aspects of store performance, people leadership, and daily operations in Brockton, MA. You will drive sales, control expenses, coach a high-performing team, and ensure an exceptional customer experience in a fast-paced retail environment.

You will recruit, train, and develop staff, manage scheduling, and uphold company policies while monitoring shrink, payroll, and inventory controls to meet financial goals.

Qualifications

• High school diploma or equivalent required.
• 3–5 years of experience as a Store Manager or equivalent retail leadership role.
• 5–7 years of overall retail experience preferred.
• Strong communication, organizational, and people leadership skills.
• Ability to work a flexible schedule, including nights and weekends.
• Ability to perform basic math calculations, including percentages.

Responsibilities

• Lead daily store operations to ensure sales goals, profit objectives, and customer experience standards are consistently achieved
• Monitor sales performance and take action to drive results and address opportunities
• Maintain financial controls, including payroll management, shrink control, and operating expenses
• Ensure proper inventory controls, inventory transactions, and compliance with shrink prevention standards
• Uphold all Citi Trends operational policies, procedures, and standards
• Recruit, interview, hire, onboard, coach, and, when necessary, counsel or terminate associates in accordance with company policies and legal guidelines
• Direct and supervise associates engaged in sales, inventory, cash handling, and customer service
• Build and maintain appropriate staffing levels to support store operations and performance
• Provide ongoing coaching, feedback, and performance management to develop store associates
• Ensure customers consistently receive excellent service in a safe, organized, and welcoming environment
• Reinforce adherence to company policies, procedures, and loss prevention standards
• Ensure consistent execution of merchandising, operational, and visual standards
• Address customer concerns professionally and promptly
• Perform additional duties and responsibilities as assigned to support store operations and business needs.

Skills

Store leadership

Communication

People management

Time management

Adaptability

Education

High school diploma or equivalent

Job description

Citi Trends is seeking an experienced Store Manager to lead all aspects of store performance, people leadership, and daily operations in Brockton, MA. You will drive sales, control expenses, coach a high-performing team, and ensure an exceptional customer experience in a fast-paced retail environment.

You will recruit, train, and develop staff, manage scheduling, and uphold company policies while monitoring shrink, payroll, and inventory controls to meet financial goals.