Store Manager — Lead Premium Customer Experience

POP MART Americas Inc.; Laredo (TX); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

401k

Health insurance

PTO

Paid sick leave

Family leave

Job summary

POP MART Americas Inc. is seeking an experienced Retail Store Manager in the United States.

You will lead all aspects of the store, drive exceptional customer experiences, and develop a high-performing team while ensuring operational excellence across sales, inventory, and visual merchandising. The role supervises a dynamic team, implements launches and campaigns, and manages financial performance consistent with POP MART's premium brand standards.

Qualifications

• 3+ years of retail management experience.
• Proven success managing sales, operations, and team development.
• Experience leading teams of 10+ employees.
• Strong knowledge of retail KPIs and using metrics to improve performance.
• Experience with visual merchandising and marketing initiatives.
• Excellent leadership, communication and problem-solving skills.
• Ability to thrive in a fast-paced retail environment.
• Interest in designer toys, collectibles, art, pop culture.
• Experience collaborating with international or cross-functional teams.
• Associate's or Bachelor's degree in Business, Retail Management, or related field preferred.

Responsibilities

• Recruit, hire, coach, develop, and retain a high-performing leadership team and store associates.
• Foster a positive, inclusive, and customer-first culture that reflects POP MART's values and brand.
• Conduct regular coaching, performance reviews, and development conversations.
• Create clear expectations, recognize achievements, and hold team members accountable.
• Build succession plans and develop internal talent for growth opportunities.
• Own the overall financial performance of the store, including sales, payroll, expenses, profitability, and operations.
• Drive KPIs including Sales, UPT, ATV, payroll productivity, inventory accuracy, customer satisfaction.
• Lead execution of product launches, limited-edition releases, and promotions.
• Champion an exceptional customer experience and brand ambassador initiatives.
• Oversee scheduling, payroll, cash handling, inventory control, shipments, replenishment, stockroom.

Skills

Retail management

Leadership

Customer service

KPI tracking

Education

Bachelor's degree in Business or Retail Management

Job description

POP MART Americas Inc. is seeking an experienced Retail Store Manager in the United States.

You will lead all aspects of the store, drive exceptional customer experiences, and develop a high-performing team while ensuring operational excellence across sales, inventory, and visual merchandising. The role supervises a dynamic team, implements launches and campaigns, and manages financial performance consistent with POP MART's premium brand standards.