Lead Retail Store Manager – Customer Experience & Growth

POP MART Americas Inc.; Oakridge (OR); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

401k

Health insurance

PTO

Paid sick leave

Family leave

Job summary

POP MART Americas Inc. is seeking an Assistant Store Manager in San Jose, CA, to lead a high-performing retail team and drive an exceptional customer experience.

You will partner with the Store Manager to manage daily operations, inventory, merchandising, and performance metrics while developing staff and ensuring POP MART’s premium brand standards. You will coach Brand Associates and Sales Leads, oversee scheduling, and ensure loss prevention and store standards.

Qualifications

• 2+ years of retail leadership experience in a supervisory or management role.
• Proven ability to lead, coach, and develop high-performing retail teams.
• Strong understanding of retail operations, customer experience, and business performance metrics.
• Interest in designer toys, collectibles, art, anime, gaming, fashion, or pop culture is highly valued.

Responsibilities

• Lead, coach, and develop Brand Associates and Sales Leads through coaching, feedback, and recognition.
• Foster an inclusive, collaborative, and customer-first culture.
• Oversee daily operations, inventory, merchandising, and business performance.
• Serve as Manager on Duty when Store Manager unavailable.
• Support onboarding, training, and performance development of new team members.
• Deliver an exceptional customer experience on the sales floor.

Skills

Retail leadership

Customer service

Team development

Store operations

Communication

Education

High School Diploma or equivalent

Job description

POP MART Americas Inc. is seeking an Assistant Store Manager in San Jose, CA, to lead a high-performing retail team and drive an exceptional customer experience.

You will partner with the Store Manager to manage daily operations, inventory, merchandising, and performance metrics while developing staff and ensuring POP MART’s premium brand standards. You will coach Brand Associates and Sales Leads, oversee scheduling, and ensure loss prevention and store standards.