Store Manager: Lead Operations & Customer Experience

Royal Farms; Catonsville (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

Royal Farms in Catonsville, MD is seeking a Store Manager to oversee daily store operations, lead a team of Associates, and drive exceptional customer experiences. You will manage staffing, training, scheduling, budgeting, safety, and product quality while focusing on profitability and community engagement.

You will foster a high-performing team, ensure compliance with policies, and maintain a strong commitment to accuracy, efficiency, and customer satisfaction in a fast-paced environment.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED.
• At least 2 years of fast food/retail management with full operational accountability.
• Strong leadership skills.
• Strong written, verbal, and interpersonal communication skills.
• Strong supervisory and organizational skills.
• Able to use basic business math, accounting, computer skills; strong analytical and decision-making abilities.

Responsibilities

• Lead and develop the retail team to deliver exceptional service and drive customer engagement.
• Oversee staffing, training, scheduling, and performance management.
• Ensure compliance with wage/hour laws and internal policies.
• Manage store operations, safety, asset protection, and cash handling.
• Drive profitability through effective merchandising, inventory control, and vendor coordination.

Skills

Leadership

Communication

Supervisory

Organizational

Analytical

Decision-making

People management

Education

Associate degree or higher

ANSI Food Safety Manager Certification

Tools

Back-office software

POS registers

Handheld devices

Job description

Royal Farms in Catonsville, MD is seeking a Store Manager to oversee daily store operations, lead a team of Associates, and drive exceptional customer experiences. You will manage staffing, training, scheduling, budgeting, safety, and product quality while focusing on profitability and community engagement.

You will foster a high-performing team, ensure compliance with policies, and maintain a strong commitment to accuracy, efficiency, and customer satisfaction in a fast-paced environment.