Store Manager: Lead Ops, People & Customer Experience

Royal Farms; Fredericksburg (VA); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Royal Farms is seeking a Store Manager to oversee daily store operations and lead a team of Associates to deliver an exceptional customer experience. The role involves staffing, training, scheduling, and performance management, with a strong emphasis on profitability, safety, and quality.

The ideal candidate thrives in a fast-paced environment and demonstrates decisive leadership. You will monitor business metrics, enforce policy compliance, and develop the management team for long-term store

Qualifications

• Must have 2+ years of experience in fast food or retail management with full operational accountability.
• Strong leadership, communication, and interpersonal skills.
• Ability to hire, train, schedule, and evaluate staff; manage performance.

Responsibilities

• Oversee store operations and ensure customer satisfaction.
• Lead recruiting, onboarding, training, and development of Associates.
• Monitor performance through key metrics and implement improvements.
• Ensure compliance with wage, hour laws and company policies.
• Drive profitability through inventory, safety, and quality controls.
• Communicate with district leadership and store team to align priorities.

Skills

Retail management

Customer focus

Leadership

Staffing

Education

High school diploma or GED

Associate degree

Job description

Royal Farms is seeking a Store Manager to oversee daily store operations and lead a team of Associates to deliver an exceptional customer experience. The role involves staffing, training, scheduling, and performance management, with a strong emphasis on profitability, safety, and quality.

The ideal candidate thrives in a fast-paced environment and demonstrates decisive leadership. You will monitor business metrics, enforce policy compliance, and develop the management team for long-term store