Store Leader: Customer Experience & Ops

Royal Farms; Baltimore (MD); On-site; USD 42,000 - 55,000; Full time

Job summary

Royal Farms is seeking an Assistant Store Manager in Baltimore to support daily store operations and drive short-term planning for performance. You will supervise staff, handle customer escalations, and uphold safety, standards, and company programs while developing a high-performing team.

In this role you’ll partner with the Store Manager to plan initiatives, coach employees, and ensure consistent service, sales, and community engagement, all within a fast-paced retail environment.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED.
• Minimum of 1 year of experience in fast food, retail, or related management.
• Proven leadership skills with the ability to supervise and motivate teams.
• Strong written, verbal, and interpersonal communication skills.
• Strong organizational skills with the ability to prioritize and delegate tasks.
• Basic proficiency in business math, accounting, and computer applications.
• Demonstrated analytical and decision-making abilities.

Responsibilities

• Support the Store Manager in daily store operations and drive short-term planning.
• Lead, coach, and develop store associates to meet performance standards.
• Ensure compliance with safety, policies, and cash handling procedures.
• Analyze store metrics and implement initiatives to improve sales and efficiency.
• Respond to customer escalations and maintain high standards of service.

Skills

Leadership

Customer service

Communication

Training & development

Problem solving

Education

High school diploma or GED

Associate degree or higher (preferred)

Job description

Royal Farms is seeking an Assistant Store Manager in Baltimore to support daily store operations and drive short-term planning for performance. You will supervise staff, handle customer escalations, and uphold safety, standards, and company programs while developing a high-performing team.

In this role you’ll partner with the Store Manager to plan initiatives, coach employees, and ensure consistent service, sales, and community engagement, all within a fast-paced retail environment.