Store Manager: Guest Experience & Ops Lead

Royal Farms; Chestertown (MD); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Royal Farms in Maryland is seeking a Store Manager to oversee daily operations, lead a team of Associates, and deliver an exceptional customer experience in a fast-paced environment.

You will manage staffing, training, scheduling, financial performance, safety, and product quality while upholding wage/hour compliance and brand standards in Chestertown, MD. The role requires strong leadership and a proven ability to drive results.

Qualifications

• Must be at least 18 years old.
• Must have earned a high school diploma or GED.
• Must have at least 2 years of experience in fast food or retail management with full operational accountability, including staffing, financial performance, and overall store results.
• Must consistently demonstrate strong leadership skills.
• Must possess strong written, verbal, and interpersonal communication skills.
• Must possess strong supervisory and organizational skills.
• Must be able to utilize basic business math, accounting, computer skills, and demonstrate strong analytical and decision‑making abilities.

Responsibilities

• Oversee daily store operations and lead Associates to deliver an exceptional customer experience.
• Lead and develop the retail team through recruiting, onboarding, training, and coaching.
• Ensure execution of all marketing programs, promotions, and customer-facing initiatives.

Skills

Leadership

Communication skills

Supervisory skills

Analytical thinking

Math & accounting basics

Computer skills

Staffing & scheduling

Education

High school diploma or GED

Associate degree or higher

ANSI-approved Food Safety Manager Certification

Tools

Back-office software

POS registers

Handheld devices

Job description

Royal Farms in Maryland is seeking a Store Manager to oversee daily operations, lead a team of Associates, and deliver an exceptional customer experience in a fast-paced environment.

You will manage staffing, training, scheduling, financial performance, safety, and product quality while upholding wage/hour compliance and brand standards in Chestertown, MD. The role requires strong leadership and a proven ability to drive results.