Store Leader: Customer Experience & Team Growth

Royal Farms; Baltimore (MD); On-site; USD 65,000 - 80,000; Full time

Job summary

Royal Farms in Baltimore, MD is seeking a Store Manager to oversee daily store operations and lead a team of Associates to deliver an exceptional customer experience. You will manage staffing, training, performance, financial performance, safety, and product quality, with a strong focus on customer satisfaction.

The ideal candidate thrives in a fast-paced setting, demonstrates leadership, accountability, and a commitment to operational excellence while upholding company standards.

Qualifications

• Must have strong leadership skills and the ability to manage a team.
• Excellent written and verbal communication and interpersonal skills.
• Experience supervising and organizing a retail/fast‑food team.
• Ability to use basic business math, accounting, and computer skills.
• Preferred ANSI-approved Food Safety Manager Certification is a plus.

Responsibilities

• Oversee daily store operations and staffing, ensuring performance and customer satisfaction.
• Lead and develop the retail team, manage onboarding, training, and scheduling.
• Ensure compliance with wage and hour laws and company policies.

Skills

Leadership

Communication

Supervisory

Analytical/decision-making

Education

High school diploma or GED

Associate degree or higher (preferred)

Job description

Royal Farms in Baltimore, MD is seeking a Store Manager to oversee daily store operations and lead a team of Associates to deliver an exceptional customer experience. You will manage staffing, training, performance, financial performance, safety, and product quality, with a strong focus on customer satisfaction.

The ideal candidate thrives in a fast-paced setting, demonstrates leadership, accountability, and a commitment to operational excellence while upholding company standards.