Store Manager — Lead NYC Retail Experience

Lids; New York (NY); On-site; USD 41,000 - 44,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement plan

Generous employee discount

Job summary

Lids is seeking a Store Manager in New York, NY to lead daily store operations, drive sales, and deliver exceptional customer service. You will manage staffing, training, scheduling, and product implementation to ensure a top-notch customer experience in a high-volume retail environment.

You will be accountable for team engagement, store performance, and adherence to company standards while coordinating with district leadership to meet KPIs and sales targets.

Qualifications

• Experience leading retail teams and store operations.
• Ability to hire, onboard and train staff.
• Strong customer service and leadership skills.

Responsibilities

• Lead store hiring strategy and onboarding for new teammates.
• Deliver exceptional customer service and resolve escalations.
• Oversee scheduling, payroll and store operations for efficiency.
• Drive weekly product merchandising and inventory management.
• Support training and development across the store team.

Skills

Staff management

Hiring

Training

Customer service

Operations management

Merchandising

Tools

MPOS systems

Job description

Lids is seeking a Store Manager in New York, NY to lead daily store operations, drive sales, and deliver exceptional customer service. You will manage staffing, training, scheduling, and product implementation to ensure a top-notch customer experience in a high-volume retail environment.

You will be accountable for team engagement, store performance, and adherence to company standards while coordinating with district leadership to meet KPIs and sales targets.