Retail Assistant Manager: Lead Team & Customer Experience

Lids; New York (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Employee discounts

Career development opportunities

Team-oriented environment

Early Wage Access

Job summary

Lids Sports Group in New York city is seeking an Assistant Store Manager to lead daily operations, coach the frontline team, and deliver exceptional customer service. You will be responsible for team development, scheduling, and ensuring store standards align with brand guidelines.

You will drive selling strategies to hit KPIs, manage merchandising, and maintain cash handling and opening/closing procedures while upholding policies and safety standards.

Qualifications

• Retail leadership experience in a fast-paced environment.
• Strong interpersonal and communication skills with customers and staff.
• Ability to work unsupervised and manage a team effectively.

Responsibilities

• Lead selling strategy to achieve KPIs and provide exceptional service.
• Resolve customer feedback and address issues promptly.
• Adhere to visual merchandising guidelines and store cleanliness.
• Open and close the store following SOPs and maintain cash controls.
• Assist in recruiting, training, and scheduling store personnel.

Skills

Retail leadership

Customer service

Communication

Team supervision

Scheduling

Job description

Lids Sports Group in New York city is seeking an Assistant Store Manager to lead daily operations, coach the frontline team, and deliver exceptional customer service. You will be responsible for team development, scheduling, and ensuring store standards align with brand guidelines.

You will drive selling strategies to hit KPIs, manage merchandising, and maintain cash handling and opening/closing procedures while upholding policies and safety standards.