Retail Store Lead — People & Experience

Lids; New York (NY); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Generous employee discount and perks

Career development and training

Collaborative team environment

Early Wage Access options

Job summary

Lids is seeking an Assistant Store Manager in New York to lead daily store operations, train and coach the team, and ensure exceptional customer service. You will manage staffing, uphold brand standards, and execute merchandising and promotional plans to maximize sales.

This role requires hands-on leadership, strong communication, and the ability to work unsupervised in a fast-paced retail environment. Competitive hourly pay and growth opportunities are offered.

Qualifications

• Established ability to produce sales results while minimizing loss.
• Strong interpersonal skills and the ability to communicate verbally in a clear professional manner.
• Ability to work unsupervised.

Responsibilities

• Act as Manager on duty for scheduling issues and customer complaints.
• Manage store associates through LIDS Training Programs and goal setting.
• Administer the progressive steps of discipline to include verbal and written warnings.
• Engage team by creating a fun and productive environment that supports company objectives.
• Contribute to a respectful and inclusive team environment and adherence to Brand Standards.
• Responsible for scheduling and staffing the store including calling in associates to work in peaks when the Store Manager is not present.
• Participate in training programs and assist in recruiting and training store personnel.
• Encourage compliance with company policies and safeguarding of inventory and property.
• Other duties as assigned.
• Lead, execute and assist selling strategy to hit KPIs and sales targets.
• Resolve customer feedback and address issues in the moment, including escalations.
• Ensure customers participate in membership programs or special in-store offers.
• Adhere to visual guidelines and maintain store cleanliness.
• Maintain professional appearance per Dress Code Policy.
• Execute promotions and store directives from HQ.
• Follow Policies & Procedures Manual for safety.
• Maintain store technology and equipment and conduct audits.
• Manage facilities, supplies, and service requests.
• Open and close the store per P&P, and handle cash operations.
• Prepare for inventory audits and support in performing them.
• Protect Company assets within retail policies.
• Assist in store work schedules for proper coverage.
• Manage inventory including receiving, transfers, price changes, and counts.
• Organize backroom for efficiency and VM/merchandising changes.
• Maintain store VM, appearance, and seasonal updates.
• Apply pricing signage and promotional adjustments during operating hours.

Job description

Lids is seeking an Assistant Store Manager in New York to lead daily store operations, train and coach the team, and ensure exceptional customer service. You will manage staffing, uphold brand standards, and execute merchandising and promotional plans to maximize sales.

This role requires hands-on leadership, strong communication, and the ability to work unsupervised in a fast-paced retail environment. Competitive hourly pay and growth opportunities are offered.