Store Manager — Lead Customer Experience & Growth

LensCrafters; Brockton (MA); On-site; USD 68,601 - 118,748; Full time

Job summary

LensCrafters in Brockton, MA is seeking a Full-Time Store Manager to lead our team and deliver the customer experience aligned with the Brand Story. You will translate reports into action plans, coach staff, and ensure flawless execution of store operations.

This role requires 4+ years of management, knowledge of optical merchandise, and strong communication. The position offers a competitive pay range, bonus/commission potential, and a comprehensive total rewards package within a dynamic

Qualifications

• 4+ years management/supervisory experience.
• Knowledge of operations, processes and business implications.
• Strong influencing and negotiating skills.
• Team building and management skills.
• Knowledge of optical theory and merchandise.
• Strong communicator and listener.
• Strong basic math skills.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service.
• Provide training and coaching to the team.
• Analyzes reporting to create and implement action plans to improve store KPIs, including:
• Attracts and hirers highly engaged team to esure the store has the right people in the right place at the right time
• Partners with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs
• Takes pride in the store and guides team to execute all operational, inventory, and visual tasks to guidelines flawlessly to ensure the best customer and patient experience

Skills

Team management

Customer service

Retail operations

Sales skills

Communication

Education

High School diploma or equivalent

College degree or equivalent

Tools

POS systems

Computers & calculators

Job description

LensCrafters in Brockton, MA is seeking a Full-Time Store Manager to lead our team and deliver the customer experience aligned with the Brand Story. You will translate reports into action plans, coach staff, and ensure flawless execution of store operations.

This role requires 4+ years of management, knowledge of optical merchandise, and strong communication. The position offers a competitive pay range, bonus/commission potential, and a comprehensive total rewards package within a dynamic