Eye Care Store Leader - Drive Experience & KPIs

Luxottica; Brockton (MA); On-site; USD 68,602 - 118,748; Full time

Job summary

LensCrafters in Brockton, MA is seeking a Store Manager to lead our team, uphold brand standards, and drive outstanding customer experiences.

You will coach staff, monitor KPIs, partner with optometrists, and ensure flawless execution of operations, inventory, and visuals.

Required: 4+ years in management, strong communication, knowledge of retail processes, and a passion for eyewear.

Qualifications

• High School graduate or equivalent.
• 4+ years management/supervisory experience.
• Comprehensive knowledge of operations, processes and business implications.
• Strong influencing and negotiating skills.
• Team building and management skills.
• Knowledge of current optical theory and merchandise.
• Strong communicator and listener.
• Strong basic math skills (addition, subtraction, multiplication, division).
• Sales skills.
• Familiarity with cash register, computers and calculators.
• Ability to manage time under aggressive deadlines.

Responsibilities

• Lead LensCrafters team to provide unsurpassed customer service.
• Provide training and coaching to the team.
• Analyze reporting to improve store KPIs.
• Attract and hire engaged team members.
• Partner with the Doctor of Optometry to elevate customer experience and drive KPIs.
• Maintain safety programs and a fun working environment.

Skills

Strong communicator

Team building

Sales skills

Customer service leadership

Budgeting/metrics

Education

High School diploma or equivalent

College degree or equivalent

Tools

Cash register/POS

Computers

LC Dashboard

Job description

LensCrafters in Brockton, MA is seeking a Store Manager to lead our team, uphold brand standards, and drive outstanding customer experiences.

You will coach staff, monitor KPIs, partner with optometrists, and ensure flawless execution of operations, inventory, and visuals.

Required: 4+ years in management, strong communication, knowledge of retail processes, and a passion for eyewear.