Store Manager in Training

Insomnia Cookies; United States; On-site; USD 28,929 - 31,684; Full time

Benefits offered by this job

Hourly compensation range of $21 – $23.00/hr

Eligibility for end-of-period store bonus

$25.00 monthly cellphone stipend

10 days of paid vacation plus 2 paid personal days

FREE cookies with every shift!

Job summary

A popular cookie brand is seeking a Manager in Training (MIT) to oversee store operations and manage a team in its new NYC location. This role involves training staff, conducting interviews, and ensuring exceptional customer service. Candidates should have supervisory experience and be able to work flexible shifts. The position offers competitive pay, comprehensive benefits, and opportunities for growth within a fun work environment. Join a rapidly growing team passionate about cookie delivery!

Qualifications

• At least 1 year of experience in a supervisory role within a restaurant or retail store.
• Must be 18 years of age or older and have legal eligibility for employment in the United States.

Responsibilities

• Perform as Manager-on-Duty during scheduled shifts when Store Ops Manager is not present.
• Supervise, train, and coach team members engaged in both cookie sales and customer deliveries.
• Conduct initial interviews for potential new hires in the manager’s absence.

Skills

Supervisory experience

Interviewing skills

Customer service excellence

POS system experience

MS Office proficiency

Job description

Manager in Training (MIT)

Insomnia Cookies, a nationally recognized late‑night cookie retail brand, is excited to open its newest NYC store at Penn Station later this year. We are actively interviewing for a Manager in Training (MIT) to join our new store opening team. This role offers great training & mentorship, professional growth, quick advancement opportunities, and achievable sales success.

Base Pay Range

$21.00/hr - $23.00/hr

Perks & Compensation

• An hourly compensation range of $21 – $23.00/hr
• Eligibility for end‑of‑period store bonus
• Excellent comprehensive benefits starting 1st day of the month after 60 days of employment
• $25.00 monthly cellphone stipend
• 10 days of paid vacation plus 2 paid Insomnia Personal Days of Wellness
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• FREE cookies with every shift!

Responsibilities

• Perform as Manager‑on‑Duty during scheduled shifts when Store Ops Manager (GM) is not present
• Supervise, train, and coach 2‑5 team members engaged in both cookie sales and customer deliveries
• Lead new hourly staff onboarding and initial training
• Conduct initial interviews for potential new hires (Cookie Crew, Shift Leaders and Delivery Drivers) in the manager’s absence
• Support Store Ops Manager with ordering, inventory control and scheduling
• Hold staff accountable to Insomnia Cookies’ standards (baking, uniform, company policies, etc.)
• Upsell and provide overall customer service excellence – ensuring all team members are also upselling and providing the best customer service

Desired Skills & Experience

• At least 1 year of experience in a supervisory role within a restaurant or retail store
• Prior experience conducting in‑person interviews of hourly support staff
• Prior POS system experience
• Ability to utilize MS Office, Word and our Applicant Tracking System
• Ability to work a 4‑5 day work week and 1‑2 mid‑to‑late shifts throughout the latter part of the week (Thursday–Sunday)
• Must be 18 years of age or older and have legal eligibility for employment in the United States

About Us

Insomnia Cookies was founded in a college dorm room by then‑student, Seth Berkowitz. Fast forward 20 years and so… many… cookies… later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet‑easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly‑growing nationwide shipping and gifting portfolio, Insomnia Cookies is revolutionizing the cookie game by truly “Imagining What’s Possible.”

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Sales and Business Development