Store Manager in Training (MIT)

Insomnia Cookies; Madison (WI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Market competitive hourly compensation

Eligibility for store bonus

Comprehensive benefits starting after 60 days

$25.00 monthly cellphone stipend

Pet Insurance

10 days paid vacation plus 2 wellness days

Job stability and growth opportunities

Fun team environment

FREE cookies with every shift

Free cookies with every shift

Job summary

A popular cookie retail company is seeking a full-time Store Manager in Training for their Madison, WI location. This role involves supervising a team, conducting interviews, and ensuring exceptional customer service. Ideal candidates should have supervisory experience and skills in POS systems. The position offers competitive hourly compensation, eligibility for bonuses, and excellent benefits. Join a fun and fast-paced environment with opportunities for growth!

Qualifications

• At least 1 year of experience in a supervisory role within a restaurant or retail store.
• Prior experience conducting in-person interviews of hourly support staff.
• Must be 18 years of age or older with legal employment eligibility.

Responsibilities

• Perform as Manager-on-Duty during scheduled shifts.
• Supervise, train and coach team members.
• Support Store Ops Manager with ordering and inventory control.
• Conduct initial interviews for potential new hires when the manager is absent.
• Support ordering, inventory control and scheduling for the store.
• Hold staff accountable to Insomnia Cookies’ standards and policies.
• Upsell and provide excellent customer service across shifts.

Skills

Supervisory experience

Customer service excellence

Upselling abilities

Point of Sale systems experience

Scheduling & shifts

US work eligibility

Tools

MS Office

Applicant Tracking System

Job description

Insomnia Cookies is actively hiring for a full-time hourly Store Manager in Training (MIT) at our Madison, WI store located at 462 State St, Madison WI 53703, and we are seeking hospitality focused individuals looking to join our industry leading, rapidly growing, nationally recognized company!

Perks & Compensation

• Market competitive hourly compensation
• Eligibility for end of period store bonus
• Excellent comprehensive benefits 1st day of the month after 60 days of employment
• $25.00 monthly cellphone stipend
• Pet Insurance for your furry loved ones
• 10 days of paid vacation plus 2 paid Insomnia Personal Days of Wellness
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• FREE cookies with every shift!

Responsibilities

• Perform as Manager-on-Duty during scheduled shifts when Store Ops Manager (GM) is not present
• Supervise, train and coach 2-5 team members engaged in both cookie sales and customer deliveries
• Lead new hourly staff onboarding and initial training
• Conduct initial interviews for potential new hires (Cookie Crew, Shift Leaders and Delivery Drivers) in the manager’s absence
• Support Store Ops Manager with ordering, inventory control and scheduling
• Hold staff accountable to Insomnia Cookies’ standards (baking, uniform, company policies, etc.)
• Upselling and overall customer service excellence - Ensuring all team members are also upselling and providing the best customer service

Desired Skills & Experience

• At least 1 year of experience in a supervisory role within a restaurant or retail store
• Prior experience conducting in-person interviews of hourly support staff
• Prior Point of Sale (POS) systems experience
• Ability to utilize MS Office, Word and our Applicant Tracking System
• Ability to work a 4-5 day work week and 1-2 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)
• Must be 18 years of age or older and have legal eligibility for employment in the United States

About Us

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!