Store Manager in Training

Insomnia Cookies; Philadelphia (Philadelphia County); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Market competitive hourly compensation

Eligibility for end-of-period store bonus

Comprehensive benefits after 60 days

$25.00 monthly cellphone stipend

10 days of paid vacation plus 2 personal days

Growth/promotion opportunities

FREE cookies with every shift

Job summary

A leading cookie retail brand in Philadelphia is hiring a full-time Store Manager in Training. This role involves supervising staff, conducting interviews, and ensuring customer service excellence. Ideal candidates have supervisory experience in retail or restaurants, and are committed to a fun, team-oriented environment. Benefits include competitive pay, bonuses, and a positive work culture.

Qualifications

• At least 1 year of experience in a supervisory role within a restaurant or retail store.
• Prior experience conducting in-person interviews of hourly support staff.
• Ability to work a 4-5 day work week and 1-2 mid-to-late shifts.

Responsibilities

• Supervise, train and coach team members engaged in cookie sales and deliveries.
• Conduct initial interviews for potential new hires.
• Hold staff accountable to Insomnia Cookies' standards.

Skills

Supervisory experience

Customer service excellence

POS systems experience

Microsoft Office proficiency

Job description

Store Manager in Training (MIT)

Insomnia Cookies, the industry‑leading, nationally recognized late‑night cookie retail brand, is excited to open our Imagine What’s Possible location later this year and we are actively hiring for a full‑time hourly Store Manager in Training (MIT) at One South Broad Street, Philadelphia, PA 19107, right below our newly built headquarters! If you are a hospitality‑focused individual looking to join our rapidly growing company, we want to talk to you!

Perks

• Market competitive hourly compensation
• Eligibility for end‑of‑period store bonus
• Excellent comprehensive benefits 1st day of the month after 60 days of employment
• $25.00 monthly cellphone stipend
• 10 days of paid vacation plus 2 paid Insomnia Personal Days of Wellness
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• FREE cookies with every shift!

Responsibilities

• Perform as Manager‑on‑Duty during scheduled shifts when Store Ops Manager (GM) is not present
• Supervise, train and coach 2‑5 team members engaged in both cookie sales and customer deliveries
• Lead new hourly staff onboarding and initial training
• Conduct initial interviews for potential new hires (Cookie Crew, Shift Leaders and Delivery Drivers) in the manager’s absence
• Support Store Ops Manager with ordering, inventory control and scheduling
• Hold staff accountable to Insomnia Cookies’ standards (baking, uniform, company policies, etc.)
• Upselling and overall customer service excellence – Ensuring all team members are also upselling and providing the best customer service

Desired Skills & Experience

• At least 1 year of experience in a supervisory role within a restaurant or retail store
• Prior experience conducting in‑person interviews of hourly support staff
• Prior Point of Sale (POS) systems experience
• Ability to utilize MS Office, Word and our Applicant Tracking System
• Ability to work a 4‑5 day work week and 1‑2 mid‑to‑late shifts throughout the latter part of the week (Thurs‑Sun)
• Must be 18 years of age or older and have legal eligibility for employment in the United States

About Insomnia Cookies

Insomnia Cookies was founded in a college dorm room by student Seth Berkowitz. Over 20 years, our innovative bakery + delivery concept has become a cult brand known for its following of cookie lovers who crave our warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, our flagship “sweet‑easy” concept in Philadelphia, PA (where we are headquartered) continues to grow. We’re revolutionizing the cookie game by truly “Imagining What’s Possible”!