Assistant Store Manager

Insomnia Cookies; Boston (MA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Market competitive hourly compensation

Eligibility for end of period store bonus

Comprehensive benefits from day one

$25.00 monthly cellphone stipend

10 days of paid vacation plus personal days

Job stability with a growing company

Achievable growth opportunities

Fun team environment

FREE cookies with every shift

Job summary

A leading cookie retail company is hiring a full-time Store Manager in Training in Boston. The role involves supervising staff, conducting interviews, and ensuring customer service excellence. Candidates should have supervisory experience, be at least 18 years old, and possess skills in customer service and POS systems. Attractive compensation and perks, including free cookies and comprehensive benefits, are offered.

Qualifications

• At least 1 year of experience in a supervisory role within a restaurant or retail store.
• Must be 18 years of age or older with legal eligibility for US employment.
• POS systems experience.
• Proficiency with MS Office and Applicant Tracking System (ATS).

Responsibilities

• Perform as Manager-on-Duty when Store Ops Manager is absent.
• Supervise, train, and coach team members.
• Conduct initial interviews for potential new hires.
• Support Store Ops Manager with ordering and inventory.
• Support ordering, inventory control and scheduling.
• Hold staff to Insomnia Cookies' standards (baking, uniform, policies).
• Upsell and deliver strong customer service.

Skills

Supervisory experience

Customer service excellence

In-person interview skills

POS systems experience

MS Office skills

Flexible schedule

Tools

MS Office

ATS

Job description

Overview

Insomnia Cookies is actively hiring for a full-time hourly Store Manager in Training (MIT) at our Boston, MA store located at 61 Bromfield Street Boston, MA 0210 and we are seeking hospitality focused individuals looking to join our industry leading, rapidly growing, nationally recognized company!

Our sweet MIT perks & compensation

• Market competitive hourly compensation
• Eligibility for end of period store bonus
• Excellent comprehensive benefits 1st day of the month after 60 days of employment
• $25.00 monthly cellphone stipend
• 10 days of paid vacation plus 2 paid Insomnia Personal Days of Wellness
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• FREE cookies with every shift!

What will I do as a MIT with Insomnia Cookies?

• Perform as Manager-on-Duty during scheduled shifts when Store Ops Manager (GM) is not present
• Supervise, train and coach 2-5 team members engaged in both cookie sales and customer deliveries
• Lead new hourly staff onboarding and initial training
• Conduct initial interviews for potential new hires (Cookie Crew, Shift Leaders and Delivery Drivers) in the manager’s absence
• Support Store Ops Manager with ordering, inventory control and scheduling
• Hold staff accountable to Insomnia Cookies’ standards (baking, uniform, company policies, etc.)
• Upselling and overall customer service excellence - Ensuring all team members are also upselling and providing the best customer service

Desired skills/experience

• At least 1 year of experience in a supervisory role within a restaurant or retail store
• Prior experience conducting in-person interviews of hourly support staff
• Prior Point of Sale (POS) systems experience
• Ability to utilize MS Office, Word and our Applicant Tracking System
• Ability to work a 4-5 day work week and 1-2 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)
• Must be 18 years of age or older and have legal eligibility for employment in the United States

About us

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio, Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Transportation, Logistics, Supply Chain and Storage