Store Manager: Elevate Customer Experience & KPIs

LensCrafters; Port Reading (NJ); On-site; USD 69,000 - 119,000; Full time

Job summary

LensCrafters in Port Reading, NJ seeks a Store Manager to lead the team and deliver an exceptional customer experience. With a focus on KPIs, you will train staff and collaborate with the optical team to elevate service and store performance.

Ideal candidates have 4+ years of retail management experience, strong communication, and solid knowledge of store operations and POS systems. This full-time, on-site role offers a competitive total rewards package and growth opportunities within

Qualifications

• High School graduate or equivalent.
• 4+ years management/supervisory experience.
• Comprehensive knowledge from operations, processes and business implications.
• Strong influencing and negotiating skills.
• Team building and management skills.
• Knowledge of current optical theory and merchandise.
• Strong communicator and listener.
• Strong basic math skills (addition, subtraction, multiplication, division).
• Sales skills.
• Familiarity with cash register, computers and calculators.
• Ability to manage time under aggressive deadlines.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service.
• Provide training and coaching to the team leveraging Company provided programs.
• Analyzes reporting to create and implement action plans to improve store KPIs, including:
• NPS – Net Promoter Score; % Sales to Plan; Customer Count; Complete Pair; Labor; Training Saturation; Exam Growth; and others.
• Attracts and hirers highly engaged team to esure the store has the right people in the right place at the right time.
• Partners with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs.
• Takes pride in the store and guides team to execute all operational, inventory, and visual tasks to guidelines flawlessly to ensure the best customer and patient experience.
• Ensures all Company approved safety programs are implemented and maintained consistently per standards in order to maintain a safe and FUN working environment.

Skills

Customer service

Team leadership

Training and coaching

Negotiation

Communication

Sales skills

Time management

Education

High school diploma

College degree or equivalent

Tools

POS system

LC Dashboard

Job description

LensCrafters in Port Reading, NJ seeks a Store Manager to lead the team and deliver an exceptional customer experience. With a focus on KPIs, you will train staff and collaborate with the optical team to elevate service and store performance.

Ideal candidates have 4+ years of retail management experience, strong communication, and solid knowledge of store operations and POS systems. This full-time, on-site role offers a competitive total rewards package and growth opportunities within