Vision-Centric Store Manager | Elevate Customer Experience

LensCrafters; Lubbock (TX); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health benefits

Retirement savings

Paid time off

Employee discounts

Bonus/commission plan

Job summary

LensCrafters in the United States seeks a Store Manager to lead the team, drive customer experience, and optimize store KPIs. You will align the Brand Story with flawless execution of service, training staff, and maintaining standards.

The role requires 4+ years of management experience, strong communication, and knowledge of optics. Expect a dynamic, customer-focused environment with opportunities for growth and a competitive total rewards package.

Qualifications

• High School graduate or equivalent.
• 4+ years management/supervisory experience.
• Comprehensive knowledge from operations, processes and business implications.
• Strong influencing and negotiating skills.
• Team building and management skills.
• Knowledge of current optical theory and merchandise.
• Strong communicator and listener.
• Strong basic math skills (addition, subtraction, multiplication, division).
• Sales skills.
• Familiarity with cash register, computers and calculators.
• Ability to manage time under aggressive deadlines.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service.
• Provide training and coaching to the team leveraging Company provided programs.
• Analyzes reporting to create and implement action plans to improve store KPIs, including: NPS - Net Promoter Score; % Sales to Plan; Customer Count; Complete Pair; Labor; Training Saturation; Exam Growth; and others.
• Attracts and hirers highly engaged team to esure the store has the right people in the right place at the right time.
• Partners with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs.
• Takes pride in the store and guides team to execute all operational, inventory, and visual tasks to guidelines flawlessly to ensure the best customer and patient experience.
• Ensures all Company approved safety programs are implemented and maintained consistently per standards in order to maintain a safe and FUN working environment.

Skills

Leadership

Customer service

Communication

Sales skills

Time management

Cash handling

Negotiation

Education

High School diploma or equivalent

College degree or equivalent

Job description

LensCrafters in the United States seeks a Store Manager to lead the team, drive customer experience, and optimize store KPIs. You will align the Brand Story with flawless execution of service, training staff, and maintaining standards.

The role requires 4+ years of management experience, strong communication, and knowledge of optics. Expect a dynamic, customer-focused environment with opportunities for growth and a competitive total rewards package.