Optical Store Manager: Elevate Customer Experience

LensCrafters; Town of Florida (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Employee discounts

Retirement plan

Job summary

LensCrafters in New York, NY is seeking a Store Manager to lead daily operations and deliver exceptional customer experiences. You will align the Brand Story with flawless execution of the shopping journey, while driving KPIs and team engagement.

The role requires 4+ years in retail management, strong leadership, and excellent communication. You will partner with optometrists to optimize patient care and store performance, within a supportive, high-energy environment.

Qualifications

• Must have 4+ years of management/supervisory experience.
• Strong knowledge of retail operations and sales.
• Excellent communication and customer service skills.

Responsibilities

• Drive KPIs such as sales, NPS, and store traffic.
• Train and coach team; ensure flawless customer experience.
• Collaborate with optometrists to elevate service and safety.

Skills

People management

Customer service

Retail operations

Sales leadership

Merchandising

Education

Bachelor's degree or equivalent

Tools

POS systems

Job description

LensCrafters in New York, NY is seeking a Store Manager to lead daily operations and deliver exceptional customer experiences. You will align the Brand Story with flawless execution of the shopping journey, while driving KPIs and team engagement.

The role requires 4+ years in retail management, strong leadership, and excellent communication. You will partner with optometrists to optimize patient care and store performance, within a supportive, high-energy environment.