Store Manager: Drive Sales, Team Growth & Brand Experience

POP MART; Torrance (CA); On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

401k

Health Insurance

Paid Time Off

Family Leave

Job summary

POP MART Store Manager in Torrance leads store performance, customer experience, and team development across a dynamic retail environment in the United States. This role owns end-to-end store results, partners with Visual Merchandising, Marketing, Operations, and HR, and reports to the District/Area Manager, ensuring POP MART brand standards and growth in the US market.

You will recruit and coach supervisors and associates, drive sell-through through launches and merchandising, monitor KPIs,

Qualifications

• 2–3+ years of retail leadership experience (Store Manager or equivalent)
• Strong organizational, planning, and analytical skills
• Ability to adapt quickly in a fast-paced environment and implement new operational standards
• Strong communication and problem-solving skills
• Comfort working in a dynamic, evolving retail environment

Responsibilities

• Own total store performance, including sales targets, KPIs, and profitability.
• Monitor and analyze business trends, product performance, and customer demand to drive commercial decisions.
• Execute product launches, merchandising strategies, and marketing initiatives to maximize sell-through.
• Maintain strong communication with Area Manager and cross-functional partners regarding store performance, risks, and opportunities.
• Maintain loss prevention standards and implement shrink-reduction strategies.
• Support RoboShop operations and coordination with business partners when applicable.
• Champion a customer-first culture utilizing POP MART's selling framework to consistently deliver brand appropriate service standards.
• Resolve customer issues in a timely and professional manner.
• Maintain store presentation standards aligned with POP MART brand storytelling.
• Lead, coach, and develop supervisors and associates to achieve performance goals.
• Own store talent planning and recruiting efforts, including building candidate pipelines, interviewing, hiring, and onboarding team members to ensure the store is staffed to support business needs and growth.
• Build a strong talent pipeline through coaching, development planning, and succession planning.
• Deliver consistent performance feedback and recognition.
• Ensure completion of onboarding, compliance training, and job-skills training.

Skills

Leadership

Organizational skills

Analytical skills

Communication

Problem solving

Job description

POP MART Store Manager in Torrance leads store performance, customer experience, and team development across a dynamic retail environment in the United States. This role owns end-to-end store results, partners with Visual Merchandising, Marketing, Operations, and HR, and reports to the District/Area Manager, ensuring POP MART brand standards and growth in the US market.

You will recruit and coach supervisors and associates, drive sell-through through launches and merchandising, monitor KPIs,