Store Manager: Elevate Experience, Drive Sales & Talent

POP MART Americas Inc.; Natick (MA); On-site; USD 69,000 - 78,000; Full time

Benefits offered by this job

401k plan

Health insurance

Paid time off

Family leave

Growth opportunities

Job summary

POP MART Americas Inc. Natick store is seeking a Store Manager to lead all aspects of the business, delivering exceptional customer experiences, developing a high-performing team, and driving operational excellence.

You will own performance metrics, oversee inventory, visuals, launches, and community events, while maintaining POP MART's premium brand and playful energy. Occasional travel up to 10% to support openings, trainings, and partnerships with local teams; strong leadership and retail

Qualifications

• 3+ years of retail management experience leading high-volume, customer-focused retail stores.
• Proven success managing sales performance, operational execution, and team development.
• Experience leading teams of 10 or more employees, including coaching and developing leaders.
• Strong understanding of retail KPIs and the ability to use business metrics to drive performance.
• Experience executing visual merchandising standards and marketing initiatives.
• Excellent leadership, communication, and problem-solving skills.
• Ability to thrive in a fast-paced, evolving retail environment.
• Passion for delivering exceptional customer experiences.
• Appreciation of designer toys, collectibles, art, pop culture, or lifestyle brands is highly valued.

Responsibilities

• Leadership & Talent Development: Recruit, hire, coach, develop, and retain a high-performing leadership team and store associates. Foster a positive, inclusive, and customer-first culture. Conduct coaching, reviews, and development conversations to grow future leaders.
• Business & Sales Performance: Own store financials, including sales, payroll, expenses, profitability, and operations. Drive KPIs, lead product launches and promotions.
• Customer Experience: Create an engaging, welcoming shopping environment; deliver knowledgeable product recommendations and build loyalty.
• Store Operations: Own daily operations, ensure policy compliance, safety, loss prevention. Oversee scheduling, payroll, cash handling, inventory, and stockroom.
• Visual Merchandising & Brand Execution: Implement merchandising strategies, campaigns, displays, and floor sets; collaborate cross-functionally on updates.
• Brand & Community: Support events, openings, and community engagement; travel up to 10% as needed.

Skills

Retail management

Sales performance

Team development

KPIs

Visual merchandising

Leadership

Education

Associate's or Bachelor's degree in Business, Retail Management, or a related field

Job description

POP MART Americas Inc. Natick store is seeking a Store Manager to lead all aspects of the business, delivering exceptional customer experiences, developing a high-performing team, and driving operational excellence.

You will own performance metrics, oversee inventory, visuals, launches, and community events, while maintaining POP MART's premium brand and playful energy. Occasional travel up to 10% to support openings, trainings, and partnerships with local teams; strong leadership and retail