Store Manager: Customer Experience & Ops Leader

Royal Farms; Upper Darby (Delaware County); Presencial; USD 60 000 - 80 000; Tempo integral

Resumo da oferta

Royal Farms is seeking a Store Manager to oversee daily store operations and lead a team of associates to deliver exceptional customer experiences. You will manage staffing, training, scheduling, performance, and drive financial performance while upholding safety and quality standards.

The role emphasizes leadership, customer focus, and compliance in a fast-paced retail environment. You will communicate across the organization, lead promotions, and ensure consistency with company policies.

Qualificações

• Must be at least 18 years old and have a high school diploma or GED.
• Must have at least 2 years of experience in fast food or retail management with full operational accountability.
• Demonstrates strong leadership, communication, and supervisory skills.
• Able to use basic business math, accounting, and computer skills; analytical and decisive.

Responsabilidades

• Oversee staffing, hiring, training, scheduling, and performance management.
• Drive financial performance and maintain safety, quality, and customer satisfaction.
• Lead and develop a high-performing team; manage coaching and succession planning.
• Ensure compliance with wage, hour, safety, and company policies; uphold brand standards.

Conhecimentos

Leadership

Customer service

Communication

Staffing & scheduling

Decision making

Analytical skills

Formação académica

High school diploma or GED

ANSI Food Safety Manager Certification

Ferramentas

POS systems

Back-office software

Inventory software

Descrição da oferta de emprego

Royal Farms is seeking a Store Manager to oversee daily store operations and lead a team of associates to deliver exceptional customer experiences. You will manage staffing, training, scheduling, performance, and drive financial performance while upholding safety and quality standards.

The role emphasizes leadership, customer focus, and compliance in a fast-paced retail environment. You will communicate across the organization, lead promotions, and ensure consistency with company policies.