Store Operations Lead—Customer Service & Team Growth

ViziRecruiter,LLC.; York (York County); On-site; USD 42,000 - 54,000; Full time

Job summary

Royal Farms is seeking an Assistant Store Manager to lead high-volume store operations, support the Store Manager, and drive exceptional customer service and food programs. This role requires hands-on leadership and a focus on team development, compliance, and operational excellence.

You will supervise staff, execute initiatives, and maintain strong community relations while upholding company standards and policies in a fast-paced environment.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED required.
• Minimum of 1 year of experience in fast food, retail, or related management.
• Proven leadership skills with the ability to supervise and motivate teams.
• Strong written, verbal, and interpersonal communication skills.
• Strong organizational skills with the ability to prioritize and delegate tasks.
• Basic proficiency in business math, accounting, and computer applications.
• Demonstrated analytical and decision-making abilities.

Responsibilities

• Support the Store Manager in managing daily store operations.
• Lead shifts and develop a high-performing retail team.
• Ensure compliance with policies, procedures, and safety standards.
• Monitor performance metrics and implement improvements.
• Deliver outstanding customer service and resolve escalations.
• Coordinate training and communication on initiatives and promotions.

Skills

Leadership

Customer service

Communication

Team supervision

Training

Education

High school diploma or GED

Associate's degree preferred

Tools

POS systems

Scheduling tools

Reporting platforms

Job description

Royal Farms is seeking an Assistant Store Manager to lead high-volume store operations, support the Store Manager, and drive exceptional customer service and food programs. This role requires hands-on leadership and a focus on team development, compliance, and operational excellence.

You will supervise staff, execute initiatives, and maintain strong community relations while upholding company standards and policies in a fast-paced environment.