Store Leader: Customer-Centric Ops Pro

Royal Farms; York (York County); On-site; USD 60,000 - 80,000; Full time

Job summary

Royal Farms in York, United States, is seeking a Store Manager to oversee daily operations, lead a team of Associates, and deliver an exceptional customer experience.

You'll manage staffing, training, scheduling, and performance, drive sales and profitability, maintain safety and product quality, and ensure compliance. This role requires hands-on leadership in a fast-paced 24/7 environment with a strong focus on guest satisfaction.

Qualifications

• Must possess strong leadership and team development abilities.
• Excellent written and verbal communication skills.
• Experience supervising and coordinating staff and operations.

Responsibilities

• Provide coaching, guidance, and direction to associates and managers to drive operational goals, team performance, and customer satisfaction.
• Oversee staffing, scheduling, training, and performance management.
• Ensure compliance with wage and hour laws and company policies across the store.
• Drive customer service, engage with the community, and execute marketing/program initiatives.
• Monitor store performance and key metrics to identify opportunities and implement corrective actions.
• Maintain safety, quality, and cash-handling procedures across store operations.

Skills

Leadership

Communication skills

Supervisory skills

Organizational skills

Analytical/Decision making

Education

High school diploma or GED

Associate’s degree or higher

Job description

Royal Farms in York, United States, is seeking a Store Manager to oversee daily operations, lead a team of Associates, and deliver an exceptional customer experience.

You'll manage staffing, training, scheduling, and performance, drive sales and profitability, maintain safety and product quality, and ensure compliance. This role requires hands-on leadership in a fast-paced 24/7 environment with a strong focus on guest satisfaction.