Assistant Store Manager - Retail & Customer Experience Lead

ViziRecruiter,LLC.; Martinsburg (WV); On-site; USD 31,000 - 52,000; Full time

Job summary

Royal Farms is seeking a hands-on Assistant Store Manager to support the Store Manager in a high-volume c-store/retail/food service environment. You will lead shifts, coach the team, and ensure exceptional customer experiences while upholding safety and policy standards.

The position emphasizes leadership, operations, and community engagement, with emphasis on delivering world-famous food service daily.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED.
• Minimum of 1 year of experience in fast food, retail, or related management.
• Proven leadership skills with the ability to supervise and motivate teams.
• Strong written, verbal, and interpersonal communication skills.
• Strong organizational skills with the ability to prioritize and delegate tasks.
• Basic proficiency in business math, accounting, and computer applications.
• Demonstrated analytical and decision-making abilities.

Responsibilities

• Provide outstanding customer service and strong product knowledge.
• Develop team members’ ability to deliver consistent service.
• Plan and execute initiatives that boost satisfaction and sales.
• Build relationships with the local community and support outreach.
• Ensure execution of marketing programs, promotions, and customer initiatives.
• Recruit, onboard, train, and develop a high-performing retail team.
• Coach and provide feedback to meet performance standards.
• Uphold store policies, safety and cash handling practices.
• Monitor store performance and support strategic initiatives.

Skills

Leadership

Customer service

Communication

Problem solving

Education

High school diploma or GED

Associate degree preferred

Job description

Royal Farms is seeking a hands-on Assistant Store Manager to support the Store Manager in a high-volume c-store/retail/food service environment. You will lead shifts, coach the team, and ensure exceptional customer experiences while upholding safety and policy standards.

The position emphasizes leadership, operations, and community engagement, with emphasis on delivering world-famous food service daily.