Store Manager & Customer Experience Lead

All Baldwin Cleaners; Orange Beach, Gulf Shores (AL, AL); On-site; USD 33,000 - 43,000; Full time

Benefits offered by this job

No Sundays

No late evenings

Paid holidays

Job summary

Coastal Dry Cleaners in Baldwin County, Alabama is seeking a friendly, dependable Customer Service Representative / Store Manager to join our team. This hands-on role combines daily store operations with delivering the friendly, professional service we're known for.

You will greet customers, manage garment intake, enter orders, answer the phone, resolve issues, monitor inventory, and collaborate with our production team.

Qualifications

• Strong customer-service mindset is a MUST for this position.
• Reliability, positive attitude, organization, and comfort with people.
• Ability to work independently, take initiative, and care for the store and customers.

Responsibilities

• Greet customers and provide friendly, professional service.
• Receive garments, enter/tag orders in our computer system, and check items for stains, damage, or special requests.
• Answer phones and assist customers with questions or concerns.
• Handle customer issues with a positive, solution-focused attitude.
• Keep the store clean, organized, and running smoothly.
• Monitor supplies and inventory.
• Communicate with our production team about customer orders and special requests.
• Help manage the day-to-day needs of the store and jump in wherever needed.

Skills

Customer service

People skills

Organized

Independent worker

Initiative

Job description

Coastal Dry Cleaners in Baldwin County, Alabama is seeking a friendly, dependable Customer Service Representative / Store Manager to join our team. This hands-on role combines daily store operations with delivering the friendly, professional service we're known for.

You will greet customers, manage garment intake, enter orders, answer the phone, resolve issues, monitor inventory, and collaborate with our production team.